MailManager
From Wikipedia, the free encyclopedia
 |
|
|---|---|
 MailManager Ticket list page |
|
| Developer: | Logicalware |
| Latest release: | 2.1 / September 12, 2006 |
| OS: | Cross-platform |
| Use: | Issue tracking system |
| License: | GPL |
| Website: | mailmanager.sourceforge.net |
MailManager is an Open Source email response management program that runs on the Zope application server. The software is intended to be useful for teams that are dealing with large volumes of email, such as commercial helpdesks, customer service departments, sales teams, or contact centers. Like all Open Source software, MailManager is freely available, although Logicalware does offer commercial support for its product. SourceForge and Freshmeat currently host the free download. (See [1] and [2])
Contents |
[edit] History
On July 23, 2003 the first beta release of MailManager was made on SourceForge. The first stable release, version 1.0, was made on June 9, 2004. MailManager 1.0 was not capable of dealing with very large volumes of mail or large numbers of users due to problems that the Zope database had with large numbers of simultaneous writes. Version 2.0 was released on August 1, 2005 which used a Relational database and could therefore cope with very large volumes of mail.
[edit] Functionality
MailManager is essentially an enterprise issue tracking system with a web-based interface. As such, it shares features in common with other software in that category. When email is received, a ticket number is assigned that allows all future emails on the topic to be grouped together. The full text of an email can also be searched, if necessary. Standard reply templates and standard attachments can be created to save time in responding to outstanding tickets. When an issue arrives in an email, it can be prioritized and assigned to a member of the response team as a part of workflow management. MailManager also supports internationalization by its use of Unicode character formatting.
